INFOSEGURA: An innovative proposal to improve the quality of citizen security information in Central America and Dominican Republic

This systematization of InfoSegura’s work covers the period from the start of the project in 2014 through May 2021. This document takes a look at its performance, and how it was achieved, and serves to compile the primary lessons learned.

The intent is that by taking a critical view and a transformative approach towards the review of the actions implemented, and by identifying challenges and opportunities, this will be a useful guide for the project’s future work. A variety of sources were used in preparing this paper, including InfoSegura’s annual reports, its website, previous reports and other documents of interest provided by the project. In 2019, the donor engaged an external assessment team to carry out an independent midterm evaluation, which is also referenced. In addition, over 30 personal interviews were conducted with representatives of various government and civil society institutions in the seven participating countries (El Salvador, Guatemala, Honduras, Belize, Costa Rica, Panama, and the Dominican Republic); UNDP regional office and country office staff, and USAID staff (see annexes).